Dispute Resolution Policy

We are committed to providing the highest level of customer care and ensuring you are fully satisfied with the products and services we offer. If however there is an instance where you feel we have not honoured this commitment and you would like to make a complaint, we will endeavour to resolve the matter in a genuine and fair manner.

Contact Us Directly

As many complaints can be resolved with a simple conversation, your first point of contact should always be our customer contact centre, who can be contacted at:

EMAIL: info@leadpal.com.au

WEBSITE: www.leadpal.com.au

Internal Dispute Resolution Procedure

raise your complaint with our complaints officer, who can be contacted at: info@leadpal.com.
In your communication to our complaints officer, please provide clear details of your dispute and your return contact details. The complaints officer will investigate the matter and provide you with a final response within 21 days of the initial complaint detailing:

1

the outcome of the dispute

2

the reasons for the outcome

3

your right to pursue the dispute with our External Dispute Resolution Scheme

4

the contact details of our External Dispute Resolution Scheme

External Dispute Resolution Procedure

If you are not satisfied with our response, you may refer the complaint to our external dispute resolution scheme. The external dispute resolution scheme to which we belong is the Credit & Investments Ombudsman, who can be contacted at;

PHONE:
1800 931 678

FAX:
02 9273 8440

EMAIL: info@afca.com.au

WEBSITE: www.afca.org.au

You will not be charged for using any of the services mentioned in this document. at;

Our commitment to you

As a part of our commitment to providing the best possible service to you, all complaints will be dealt with in a professional and just manner. If you feel we have not addressed your complaint in a satisfactory manner, we encourage you to bring this to our attention.

Businesses we've helped.