Lead Pal Pty Ltd (“we”/”us”/”our”) A.B.N 15 625 489 161, Australian Credit License 507 797. We do not provide any kind of credit facilities. Your request will be referred to a third party that you can deal directly with. You will be advised of the 3rd party lenders fees and charges before signing your contract. We may receive a small fee (amount unascertainable) from these third parties for the referral. It is recommended that you take independent legal and financial advice before taking up any products that you are referred to.
For the purposes of this policy and as defined by the Privacy Act 1988, personal information is information or an opinion about an identified, or an easily identifiable, person. This includes information that may be true or not and includes information recorded or held in any form. Throughout this policy, the terms ‘personal information’ and ‘information’ may be used interchangeably.
During conducting our business functions and activities, we may collect and hold personal information about you such as:
We will not generally collect or hold sensitive information unless you have consented to this and the information is reasonably necessary for us to provide one of our products or services. Sensitive information is personal information regarding:
If you should choose not to provide the information we require, we may be unable to provide you with our services.
We collect, hold, use and disclose information that is reasonably required to offer and provide our services. Our primary service is referring customers to others credit providers, credit brokers and other referrers who may be able to assist with applications for credit. We also collect, hold, use and disclose information to complete other secondary purposes, such as;
We will aim to collect information directly from you in the most practical way possible. This will primarily be through online forms. Where it is not practical or unreasonable to collect information from you, we may, where you have consented, collect information from external third parties.
Any personal information we collect will be held in a secure electronic form. We use both our own secure, independent software and trusted external cloud based services and storage solutions to hold your information. To protect your information, we use a combination of security measures, such as monitoring our external service providers, continuously improving our own internal software and developing and implementing internal processes. We may hold your information for as long as we need to continue to offer a service, or for a period specified by law. As we use many cloud based services, some of your information may be stored overseas.
We will not disclose your information to anyone unless:
Depending on the circumstances, we may disclose your information to:
We will not disclose your information to entities that do not have an Australian link.
We may use your personal information that we collect to contact you about our products and services from time to time. If you do not wish to be contacted for this purpose, you can opt out of these services at any time by contacting us at the contact details listed in the ‘Contact Us’ section of this document.
If you would like to access information we hold about you, you can contact us on the details listed in this document’s ‘Contact Us’ section. Although you do have a right to access information we hold about you, there are some exceptions, and as such requests will be subject to some consideration. We will endeavour to respond to these requests as soon as practically possible after they are made and if we are for any reason unable to comply with your request, we will notify you of this.
You can request that we correct information that we hold about you. If we are satisfied that the information is inaccurate, out-of-date or incomplete, we will correct it as soon as practically possible, and always within 30 days from the date the request is made. To make such as request, you can contact us on the details in the ‘Contact Us’ section of this website. We will not charge a fee for the correction of information.
If you would like to lay a complaint, please contact us on the details listed in this document’s contact details section. Most complaints are common misunderstandings, and a simple conversation will usually resolve the issue. We will work with you to find a resolution to your complaint.
You can also contact us via the form on this website’s contact us page.